Stepz Fitness Penrith

I’ve never been in a gym before because of a gym phobia. But after scoping Stepz Penrith out for 18 months I bit the bullet, best decision ever. From the moment I walked through the door Donna, Ash and the team made me feel at ease and supported. They are extremely helpful and take an interest in you no matter your fitness level. Do not leave it as long as me to be a part of this clean, supportive and well-equipped gym. I would highly recommend Stepz Fitness Penrith to anyone.

Me and my friend joined stepz a year and a half ago and signed to a 12 month contract, when we joined ash did not take us through any details of the contract he only disclosed it was a year and after the year was up we would need to renew our membership. After it had been a year we tried our first attempt to leave and he told us we would need to come in person at a certain time to sign out, the only times he gave us were in our work hours so we couldn't end the contract and left it at our first attempt. 3 months later we tried again explaining that I was moving away and needed to cancel my membership, he abused me over the phone and told me I had to pay a 180 dollar cancellation fee because I didn't give notice when my first attempt should have been my notice to leave.. the weekly payments continued coming out until finally I got a hold of a staff member who explained to me he makes it very hard for members to leave and this is not the first time it had happened. She also explained to my friend that he had renewed her membership without her knowledge when she asked him to put it on hold as she didn't have the funds. There was nothing wrong with the gym itself and the staff, but the owner ash is completely unethical, rude and just after money!

Hands down, best choice I’ve made in years coming to Stepz Gym, Ash and his friendly team make me actually want to go train. I look forward to walking through the doors and always feel amazing when I leave. I cannot recommend highly enough my experiences thus far, do yourself a favour and experience Stepz Gym in Penrith, you won’t be disappointed.